Asked Questions (FAQ) – Edeli Home LLC

At Edeli Home LLC, we want your shopping experience to be as smooth and enjoyable as possible. Below, we’ve compiled answers to some of the most common questions about our products, shipping, payments, and policies. If you don’t find the answer you’re looking for, feel free to contact us at tuan@scaleup.vn or +84982070416.

General Questions

Q: What products does Edeli Home LLC offer?
A: We specialize in premium bedding and decorative accessories, including bed throws, blankets, baby and kids bedding, pillowcases, shams, bed pillow inserts, and stylish decorative accents for your bedroom. All our products are designed with high-quality materials, creative designs, and affordability in mind.

Q: Where is Edeli Home LLC located?
A: We are proudly based in Austin, Texas, at 5900 Balcones Drive STE 100, Austin, TX 78731, USA.

Q: Do you ship internationally?
A: Yes! We ship across the United States and to many countries worldwide. Check our Shipping Policy for more details on international shipping rates and delivery times.

Product Questions

Q: Are your bedding products safe for babies and children?
A: Absolutely. Our baby and kids bedding is crafted with safe, high-quality materials designed to be gentle on sensitive skin and durable for everyday use. We prioritize safety and comfort in every product.

Q: How do I care for my bedding and decorative accessories?
A: Care instructions vary by product and are included with your purchase. Most of our bedding items, such as throws and pillowcases, are machine-washable. Always check the care label for specific instructions to maintain the quality and longevity of your products.

Q: Are your products eco-friendly?
A: We are committed to sustainability and use responsibly sourced materials whenever possible. Our products are designed to be durable, reducing the need for frequent replacements and minimizing environmental impact.

Payment Questions

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay through our secure Stripe payment platform. See our Payment Methods page for more details.

Q: Is my payment information secure?
A: Yes. We use Stripe, a trusted payment processor with advanced encryption and fraud prevention measures, to ensure your payment details are safe and secure.

Shipping Questions

Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. For U.S. orders, standard shipping typically takes 5-7 business days. International orders may take 7-21 business days. Visit our Shipping Policy for more details.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.

Returns and Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original condition and packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect. See our Refund and Return Policy for full details.

Q: How long does it take to process a refund?
A: Approved refunds are processed within 5-7 business days through Stripe. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear in your account.

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