Refund and Return Policy

At Edeli Home LLC, your satisfaction is our priority. We take pride in offering high-quality bedding and decorative accessories, but if for any reason you’re not completely satisfied with your purchase, our straightforward refund and return policy ensures a hassle-free experience. Below are the details of our policy to help you shop with confidence.

Our Commitment to You

We stand behind the quality of our bed throws, blankets, baby bedding, pillowcases, shams, pillow inserts, and decorative accessories. If your purchase doesn’t meet your expectations, we’re here to make it right.

Return Eligibility

To be eligible for a return or refund, please ensure the following:

  • The item must be unused, in its original condition, and in its original packaging.

  • The return request must be initiated within 30 days of receiving your order.

  • Proof of purchase (order confirmation or receipt) is required.

Note: Due to hygiene concerns, items such as pillow inserts and bedding that have been used or removed from their original packaging may not be eligible for return unless defective.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at tuan@scaleup.vn or +84982070416 within 30 days of receiving your order to request a return. Please provide your order number and a brief description of the reason for the return.

  2. Receive Return Instructions: Our team will provide you with a return authorization and detailed shipping instructions.

  3. Ship the Item: Package the item securely in its original packaging and send it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Processing: Once we receive and inspect the returned item, we’ll notify you via email about the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

Refunds

  • Refunds will be issued to the original payment method used during purchase.

  • Approved refunds typically take 5-7 business days to process through our secure Stripe payment platform. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear in your account.

  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at tuan@scaleup.vn or +84982070416. We’ll cover the return shipping costs and provide a replacement or full refund, based on your preference, as quickly as possible.

International Returns

For international customers, the same 30-day return policy applies. Please note that customers are responsible for return shipping costs, and any applicable customs or import fees are non-refundable. Contact our team for specific instructions on international returns.

Questions?

If you have any questions about our refund and return policy or need assistance with a return, don’t hesitate to reach out to us at tuan@scaleup.vn or +84982070416. Our team is here to ensure your shopping experience with Edeli Home LLC is seamless and satisfying.

Thank you for choosing Edeli Home. We’re committed to making your bedroom a place of comfort and beauty.