Shipping Policy

At Edeli Home LLC, we’re committed to delivering your premium bedding and decorative accessories promptly and reliably. Whether you’re in the United States or anywhere else in the world, we strive to make the shipping process as seamless as possible. Below is our comprehensive shipping policy to ensure you know what to expect when ordering from edelihome.shop.

Where We Ship

We proudly ship to customers across the United States and internationally. No matter where you are, we’re dedicated to bringing our high-quality bed throws, blankets, baby bedding, pillowcases, shams, pillow inserts, and decorative accessories to your doorstep.

Shipping Rates

Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. We partner with trusted carriers to offer competitive rates and reliable delivery. You’ll see the exact shipping cost before completing your purchase.

Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • During peak seasons or promotional periods, processing may take up to 3 business days.

  • Once your order is processed, you’ll receive a confirmation email with tracking information (if available).

Delivery Times

United States

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-4 business days (available at an additional cost)

  • Delivery times may vary depending on your location and the carrier used.

International

  • Standard International Shipping: 7-21 business days, depending on the destination country.

  • Delivery times may vary due to customs processing, local postal services, or other factors beyond our control.

Note: International customers are responsible for any applicable customs fees, duties, or taxes. These fees are determined by your country’s regulations and are not included in the shipping cost.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email (where available). Use this tracking number to monitor your package’s progress. If you have any issues with tracking or delivery, contact us at tuan@scaleup.vn or +84982070416.

Shipping Issues

  • Lost or Delayed Packages: If your package is delayed or lost, please contact us within 30 days of placing your order. We’ll work with the carrier to resolve the issue as quickly as possible.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us immediately at tuan@scaleup.vn or +84982070416. We’ll arrange for a replacement or refund per our Refund and Return Policy.

Important Notes

  • We are not responsible for delays caused by customs processing, natural disasters, or other unforeseen circumstances.

  • Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect address information.

  • For international orders, check with your local customs office for any restrictions on importing bedding or textile products.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us:

  • Email: tuan@scaleup.vn

  • Phone: +84982070416

  • Address: 5900 Balcones Drive STE 100, Austin, TX 78731, USA

Thank you for shopping with Edeli Home LLC. We’re excited to bring comfort and style to your home, wherever you are!